Cliff House Medical Practice

Gresham Street – Branch Surgery

Complaints and compliments

We take complaints very seriously. If you would like to make a complaint regarding the surgery or the services we offer, please contact the Practice Manager by telephone or, if you prefer, in writing. Every effort will be made to answer your concerns as soon as possible.

Alternatively, you are able to make a complaint to NHS England. NHS England can be contacted in writing at NHS England, PO Box 16738, Redditch, B97 9PT, by email: [email protected] or by telephone 0300 311 2233.  However, please note that you must choose to either contact the Practice Manager or NHS England, not both.

POhWER NHS Complaints Advocacy Service can support patients to make a complaint whether they complain direct to the GP surgery or to NHS England. POhWER can be contacted via their website: , by telephone on 0300 200 0084, or by email at [email protected]

Date published: 10th October, 2014
Date last updated: 5th June, 2020