Cliff House Medical Practice

Gresham Street – Branch Surgery

Patient Information

Here you can find out how to register at our practice and read other important information for patients.

You can find out more by clicking on the links.

Access to Medical Records

We encourage all patients to access their Medical Records through either SystmOnline (TPP | SystmOnline (, the NHS app or Airmid App. Download the app through the Apple App store ... [continue] Access to Medical Records

Accessible Information Standard

Do you have a disability, impairment or sensory loss & need to receive information in a way you can easily understand? Please speak to our staff to discuss ways in ... [continue] Accessible Information Standard

Benefits Reform

Benefits Reform-Requests for GP letters from 1st July 2021.    The benefits system is undergoing major changes and we are aware this is impacting on many of our patients.  GPs provide ... [continue] Benefits Reform


Are you looking after or providing support for a relative friend or neighbour? Are you being helped or supported by a relative friend or neighbour? Your GP needs to know ... [continue] Carers

Complaints and compliments

We take complaints very seriously. If you would like to make a complaint regarding the surgery or the services we offer, please contact the Practice Manager by telephone or, if ... [continue] Complaints and compliments

Debt Help Leaflet

Weighed down by debt? Please view the attached leaflet for information on free debt counselling provided by the charity CAP. CAP Debt Help Leaflet Call – 01274 761 911

Guide on how to take a useful photograph to help your doctor diagnose your condition

Although photographing sometimes seems simple, there are a few rules of thumb that will make it much easier for your doctor to be able to make a diagnosis. Adequate lighting ... [continue] Guide on how to take a useful photograph to help your doctor diagnose your condition

Named GP

All patients at Cliff House Medical Practice have a named, accountable doctor who is responsible for coordinating their care. Your named doctor will be allocated to you by the practice. ... [continue] Named GP

Patient confidentiality

We respect your right to privacy and keep all your health information confidential and secure. It is important that the NHS keeps accurate and up-to-date records about your health and ... [continue] Patient confidentiality

Patient Feedback

Below is feedback for the practice following the introduction of the new AskMyGP system.   100% happy with the help my daughter is getting right now. Plus Shiraz has always ... [continue] Patient Feedback

Patient rights and responsibilities

We aim to treat our patients courteously at all times and expect our patients to treat our staff in a similarly respectful way. It is your responsibility to keep your ... [continue] Patient rights and responsibilities

Updating your details

If you change name, address or telephone number, please let our receptionists know by calling or writing to us. Alternatively you can complete an online form. If you move outside ... [continue] Updating your details

Using this website

The medical information on this website, and on any sites linked to from this website, gives general advice only and SHOULD NOT be used as a substitute for the personal ... [continue] Using this website

Violent or abusive behaviour

We take seriously any threatening, abusive or violent behaviour against any of our staff or patients. If a patient is violent or abusive, they will be warned to stop their ... [continue] Violent or abusive behaviour

Date published: 8th October, 2014
Date last updated: 9th July, 2020