Cliff House Medical Practice

01522 872872

Gresham Street – Branch Surgery

01522 872878

Patient Information

Here you can find out how to register at our practice and read other important information for patients.

You can find out more by clicking on the links.

Access to Medical Records

The practice is registered and complies with the Data Protection Act 1998. Any request for access to notes by a patient, patient’s representative or outside body will be dealt with ... [continue] Access to Medical Records

Accessible Information Standard

Do you have a disability, impairment or sensory loss & need to receive information in a way you can easily understand? Please speak to our staff to discuss ways in ... [continue] Accessible Information Standard

Carers

Are you looking after or providing support for a relative friend or neighbour? Are you being helped or supported by a relative friend or neighbour? Your GP needs to know ... [continue] Carers

Complaints and compliments

We take complaints very seriously. If you would like to make a complaint regarding the surgery or the services we offer, please contact the Practice Manager by telephone or, if ... [continue] Complaints and compliments

Debt Help Leaflet

Weighed down by debt? Please view the attached leaflet for information on free debt counselling provided by CAP. CAP Debt Help Leaflet Call – 01274 761 911

How to register

We have an open list and welcome requests for registration from patients living in or moving to the practice area. Pre-registration with the practice If you wish to pre-register click ... [continue] How to register

Named GP

All patients at Cliff House Medical Practice have a named, accountable doctor who is responsible for coordinating their care. Your named doctor will be allocated to you by the practice. ... [continue] Named GP

Patient confidentiality

We respect your right to privacy and keep all your health information confidential and secure. It is important that the NHS keeps accurate and up-to-date records about your health and ... [continue] Patient confidentiality

Patient Feedback

Below is feedback for the practice following the introduction of the new AskMyGP system.   100% happy with the help my daughter is getting right now. Plus Shiraz has always ... [continue] Patient Feedback

Patient rights and responsibilities

We aim to treat our patients courteously at all times and expect our patients to treat our staff in a similarly respectful way. It is your responsibility to keep your ... [continue] Patient rights and responsibilities

Updating your details

If you change name, address or telephone number, please let our receptionists know by calling or writing to us. Alternatively you can complete an online form. If you move outside ... [continue] Updating your details

Using this website

The medical information on this website, and on any sites linked to from this website, gives general advice only and SHOULD NOT be used as a substitute for the personal ... [continue] Using this website

Violent or abusive behaviour

We take seriously any threatening, abusive or violent behaviour against any of our staff or patients. If a patient is violent or abusive, they will be warned to stop their ... [continue] Violent or abusive behaviour